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Return to shopRefund and Returns Policy
Return Period:
- You can return items purchased from Botticelli within 3 days from the date of delivery, as indicated on the product details page.
Conditions for Returns:
- Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
- Certain items such as swimwear, innerwear, and personalized products may not be eligible for return.
Return Process:
- To initiate a return, log in to your Botticelli account and submit a return request under the "My Orders" section. You will receive a Return ID for reference.
- Depending on your location, you can choose either pick-up or self-ship options for returning the product.
Refund Policy:
- Once your return is received and inspected, we will initiate a refund to your original payment method or provide store credits, as per your preference.
- Refunds are processed within 7 business days after the returned item passes the quality check.
Exceptions:
- Certain products may have specific return conditions or may not be eligible for returns due to hygiene or safety reasons. Please check the product details page for more information.